Frequently Asked Questions
What is the deposit and cancellation policy?
DEPOSITS
Room Deposit is required upon booking ($1,000 per room) with the balance due 45 days prior to your arrival.
CANCELLATIONS
Cancellations received 45 days or more prior to the planned arrival date will be refunded less a non-refundable $150 PER ROOM cancellation fee.
After full payments are processed, cancellations received before 45 days prior to arrival, monies will be forfeited unless we are able to re-sell the space reserved.
Guests are responsible for all nights reserved and will be charged for all changes. Due to the nature and size of our property, it is necessary to strictly adhere to our cancellation policy. We highly encourage you to protect your investment by purchasing a travel ravel insurance of your choice for all reasons (i.e., injury, illness, road closures, sick pets, etc.).
We highly encourage you to protect your investment by purchasing a travel insurance of your choice for all reasons (i.e., injury, illness, road closures, sick pets, etc.).
Room Accommodations
We are a ski-in/ski-out facility. Snow removal equipment and skiers may pass by your accommodations and in big snow years, the views from your room may be obstructed by snow. We do our best to accommodate all requests; however, we do not guarantee a specific floor or room number.
Check-in is at 4 p.m. and check-out is at 12 p.m. (noon). If you are arriving before 4 p.m. or departing later than 12 p.m., your luggage can be stored in our luggage room. If you want to ski past the 12 p.m. check-out time, you are more than welcome to shower and change in our facilities.
We are located only 45 minutes from the Salt Lake City International Airport. For transportation to the Rustler, we use Alta Shuttle. They can get you to and from the airport at a cost of $47 per person per each way on a shared shuttle. Please give them a call (801) 274-0225 or go to their website altashuttle.com to make your shuttle arrangements.
Parking in Alta is extremely limited. A car is not needed for your ski vacation with us. However, if you do rent or bring a car, Highway 210 requires a four-wheel drive vehicle with snow tires, to get up and down the canyon. Self-parking is not available in Alta; however, the Rustler Lodge will provide valet parking at $25 per day.
We offer complimentary shuttles that run throughout the day within the Town of Alta and Snowbird. We have set shuttle times during ski hours that we try to abide to for a consistent guest experience.
Alta lifts open at 9:15 a.m. and most lifts close at 4:30 p.m. Snowbird opens at 9 a.m. and lift operations close between 3:30 p.m. and 5 p.m.
Lift tickets can be purchased directly through Alta Ski Resort.
The Rustler Lodge Front Desk also has a lift ticket kiosk where we can activate a convenience card that charges directly to your room according to when you ski.
To help develop your skills, ski more of the mountain and have fun meeting other skiers, contact the Alf Engen Ski School at (801)799-2271 or visit their webpage alta.com.
The Rustler Powder House Ski Shop is located inside our lodge. You are more than welcome to call in advance and speak directly with them at (801) 742-2705.
All guests are provided with a locker during their stay for ski gear and all rooms include boot dryers.
You can absolutely ship your equipment prior to your arrival. We will store and have them ready for you upon check-in. To help make it hassle-free, we now work with a company called Ship Skis. They will oversee the entire transit process and keep you updated as to your delivery at the Rustler Lodge. Learn more.
Please ship all skis and packages to:
Alta’s Rustler Lodge
ATTN: YOUR NAME and ARRIVAL DATE
10380 East Highway 210
Alta, Utah 84092
Yes, we do have complimentary internet for all Rustler guests. We also have a Business Nook if you need access to a computer and printer during your stay.
Rustler employees are often available to babysit during their off-work hours. The Front Desk can provide a list with employee names and contact information so you can make arrangements directly with them. Contacting them in advance is recommended.
Alta Ski Area offers a childcare program, the Alta Children’s Center. This is a full-service childcare facility that caters to children from six weeks to nine years old. Please contact them directly at (801) 742-3032 or visit online altachildrenscenter.com for more information.
Self-serve quarter-operated washer and dryer machines are available on the sixth floor. Detergent is also available for guests for purchase.
Pets are not allowed in Alta or anywhere in Little Cottonwood Canyon, as the area is a protected watershed. People bringing unlicensed animals into Alta are subject to citation and large fines, and the Alta Marshal enforces this strictly. Please visit the town’s website for more information: townofalta.com.
The Rustler makes every reasonable accommodation for people with disabilities, and we do accommodate service dogs that perform a task for a person with a disability.
Your daily rate includes full breakfast and gourmet dinner. We offer lunch but it is not included in your room rate.
Breakfast Hours: 7:15 a.m. – 9:45 a.m.
Lunch Hours: Noon – 1:45 p.m.
Dinner Hours: 5:45 p.m. – 9:00 p.m.
We require dinner reservations prior to your stay. Dress code for dinner service is mountain casual. No hats or robes are allowed.
If you would like to join a group table during dinner service, we do offer our Wasatch Table at 6 p.m. nightly. Please notify the dining room if you would like to attend. Alcoholic beverages and specialty coffee drinks are available at an additional cost during meal service.
If you will be arriving after dinner, please inform us prior to your arrival. We are happy to provide sandwiches or salads for your late arrival or issue you a meal coupon that can be used towards lunch during your stay or dinner on your departing night.